Quality Management for Organizational Excellence: Introduction to Total Quality, Pearson New International Edition
Námskeið
- GFR1106100 Gæðaframleiðsluferlar
- GÆÐ2106110 Gæðastjórnun I
Ensk lýsing:
For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments. This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness.
It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e. g. , peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques.
Lýsing:
For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments. This practical, student-focused text shows how to focus all of an organisation’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness.
It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e. g. , peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration.
This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.
Annað
- Höfundar: David L. Goetsch, Stanley Davis
- Útgáfa:7
- Útgáfudagur: 2013-08-27
- Blaðsíður: 472
- Hægt að prenta út 2 bls.
- Hægt að afrita 2 bls.
- Format:Page Fidelity
- ISBN 13: 9781292035536
- Print ISBN: 9781292022338
- ISBN 10: 1292035536
Efnisyfirlit
- Contents
- 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
- 2. Quality and Global Competitiveness
- 3. Quality Management, Ethics, and Corporate Social Responsibility
- 4. Quality Culture: Changing Hearts, Minds, and Attitudes
- 5. Strategic Management: Planning and Execution for Competitive Advantage
- 6. Partnering and Strategic Alliances
- 7. Customer Satisfaction, Retention, and Loyalty
- 8. Employee Empowerment
- 9. Leadership and Change
- 10. Team Building and Teamwork
- 11. Effective Communication
- 12. Education and Training
- 13. Overcoming Politics, Negativity, and Conflict in the Workplace
- 14. ISO 9000 and Total Quality: The Relationship
- 15. Overview of Total Quality Tools
- 16. Problem Solving and Decision Making
- 17. Quality Function Deployment
- 18. Optimizing and Controlling Processes through Statistical Process Control
- 19. Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
- 20. Benchmarking
- 21. Just-in-Time/Lean Manufacturing (JIT/Lean)
- 22. Implementing Total Quality Management
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
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- Gerð : 208
- Höfundur : 15048
- Útgáfuár : 2013
- Leyfi : 380
