Management Information Systems: Managing the Digital Firm, Global Edition
4.790 kr.
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Forintroductory courses in IS (information systems) and MIS (managementinformation systems). The authoritative, case-based study of IS in business today Management Information Systems: Managing the Digital Firm provides the most comprehensive overviewof information systems used by business firms today, while drawing connectionsbetween MIS and business performance. The Laudons are known for theiroutstanding real-world case studies, which describe how well-known companiesuse IT to solve problems and achieve business objectives.
Annað
- Höfundar: Kenneth C. Laudon, Jane P. Laudon
- Útgáfa:17
- Útgáfudagur: 2021-06-07
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- Format:Page Fidelity
- ISBN 13: 9781292403571
- Print ISBN: 9781292403281
- ISBN 10: 1292403578
Efnisyfirlit
- Title Page
- Copyright
- About the Authors
- Brief Contents
- Complete Contents
- Part One: Organizations, Management, and the Networked Enterprise
- Chapter 1: Information Systems in Global Business Today
- Opening Case: Smart Stores Reinvent the Retail Space
- 1-1 How are information systems transforming business, and why are they so essential for running and
- What's New in Management Information Systems?
- Globalization Challenges and Opportunities: A Flattened World
- Interactive Session Organizations Will the Coronavirus Pandemic Make Working from Home the New Norma
- The Emerging Digital Firm
- Strategic Business Objectives of Information Systems
- 1-2 What is an information system? How does it work? What are its management, organization, and tech
- What Is an Information System?
- Dimensions of Information Systems
- Interactive Session | Technology Digital Transformation of Healthcare at Singapore's Jurong Health S
- It Isn't Just Technology: A Business Perspective on Information Systems
- Complementary Assets: Organizational Capital and the Right Business Model
- 1-3 What academic disciplines are used to study information systems, and how does each contribute to
- Technical Approach
- Behavioral Approach
- Approach of This Text: Sociotechnical Systems
- 1-4 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Changes in the Financial Industry: Adyen and Fintech
- References
- Chapter 2: Global E-business and Collaboration
- Opening Case: Enterprise Social Networking Transforms Sharp Corporation into a More Innovative Conne
- 2-1 What are business processes? How are they related to information systems?
- Business Processes
- How Information Technology Improves Business Processes
- 2-2 How do systems serve the different management groups in a business, and how do systems that link
- Systems for Different Management Groups
- Systems for Linking the Enterprise
- E-business, E-commerce, and E-government
- Interactive Session Organizations The City of Mississauga Goes Digital
- 2-3 Why are systems for collaboration and social business so important, and what technologies do the
- What Is Collaboration?
- What Is Social Business?
- Business Benefits of Collaboration and Social Business
- Building a Collaborative Culture and Business Processes
- Tools and Technologies for Collaboration and Social Business
- Interactive Session Technology Higher Education Redefined: Virtual Education at Ahlia University
- 2-4 What is the role of the information systems function in a business?
- The Information Systems Department
- Organizing the Information Systems Function
- 2-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Is Social Business Good Business?
- References
- Chapter 3: Information Systems, Organizations, and Strategy
- Opening Case: N26: A Bank Without Branches
- 3-1 Which features of organizations do managers need to know about to build and use information syst
- What Is an Organization?
- Features of Organizations
- 3-2 What is the impact of information systems on organizations?
- Economic Impacts
- Organizational and Behavioral Impacts
- The Internet and Organizations
- Implications for the Design and Understanding of Information Systems
- 3-3 How do Porter's competitive forces model, the value chain model, synergies, core competencies, a
- Porter's Competitive Forces Model
- Information System Strategies for Dealing with Competitive Forces
- Interactive Session Organizations Shipping Wars
- The Internet's Impact on Competitive Advantage
- The Business Value Chain Model
- Interactive Session Technology Singapore as a Smart Nation
- Synergies, Core Competencies, and Network-Based Strategies
- 3-4 What are the challenges posed by strategic information systems, and how should they be addressed
- Sustaining Competitive Advantage
- Aligning IT with Business Objectives
- 3-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Offline, Online, and Back: The Evolution of the UK Grocery Market
- References
- Chapter 4: Ethical and Social Issues in Information Systems
- Opening Case: Your Smartphone: Big Brother's Best Friend
- 4-1 What ethical, social, and political issues are raised by information systems?
- A Model for Thinking about Ethical, Social, and Political Issues
- Five Moral Dimensions of the Information Age
- Key Technology Trends that Raise Ethical Issues
- 4-2 What specific principles for conduct can be used to guide ethical decisions?
- Basic Concepts: Responsibility, Accountability, and Liability
- Ethical Analysis
- Candidate Ethical Principles
- Professional Codes of Conduct
- Some Real-World Ethical Dilemmas
- 4-3 Why do contemporary information systems technology and the Internet pose challenges to the prote
- Information Rights: Privacy and Freedom in the Internet Age
- Property Rights: Intellectual Property
- 4-4 How have information systems affected laws for establishing accountability and liability and the
- Computer-Related Liability Problems
- Interactive Session Management The Boeing 737 Max Crashes: What Happened and Why?
- System Quality: Data Quality and System Errors
- Quality of Life: Equity, Access, and Boundaries
- Health Risks: RSI, CVS, and Cognitive Decline
- Interactive Session Technology Do Smartphones Harm Children? Maybe, Maybe Not
- 4-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Facebook Privacy: Your Life for Sale
- References
- Chapter 1: Information Systems in Global Business Today
- Chapter 5: IT Infrastructure and Emerging Technologies
- Opening Case: Southeast Asia's Grab Leverages Information Technology to Enhance Its Services
- 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
- Defining IT Infrastructure
- Evolution of IT Infrastructure
- Technology Drivers of Infrastructure Evolution
- 5-2 What are the components of IT infrastructure?
- Computer Hardware Platforms
- Operating System Platforms
- Enterprise Software Applications
- Data Management and Storage
- Networking/Telecommunications Platforms
- Internet Platforms
- Consulting and System Integration Services
- 5-3 What are the current trends in computer hardware platforms?
- The Mobile Digital Platform
- Consumerization of IT and BYOD
- Quantum Computing
- Virtualization
- Cloud Computing
- Interactive Session Organizations Glory Finds Solutions in the Cloud
- Edge Computing
- Green Computing
- High-Performance and Power-Saving Processors
- 5-4 What are the current computer software platforms and trends?
- Linux and Open Source Software
- Software for the Web: Java, JavaScript, HTML, and HTML5
- Interactive Session Technology Open Source Innovation: The New Competitive Advantage
- Web Services and Service-Oriented Architecture
- Software Outsourcing and Cloud Services
- 5-5 What are the challenges of managing IT infrastructure and management solutions?
- Dealing with Platform and Infrastructure Change
- Management and Governance
- Making Wise Infrastructure Investments
- 5-6 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Project JEDI: A Cloud of Controversy
- References
- Chapter 6: Foundations of Business Intelligence: Databases and Information Management
- Opening Case: Astro: Leveraging Data for Customer-Driven Service
- 6-1 What are the problems of managing data resources in a traditional file environment?
- File Organization Terms and Concepts
- Problems With the Traditional File Environment
- 6-2 What are the major capabilities of database management systems (DBMS), and why is a relational D
- Database Management Systems
- Capabilities of Database Management Systems
- Designing Databases
- Nonrelational Databases, Cloud Databases, and Blockchain
- Interactive Session Technology New Cloud Database Tools Help Vodafone Fiji Make Better Decisions
- 6-3 What are the principal tools and technologies for accessing information from databases to improv
- The Challenge of Big Data
- Interactive Session Management Big Data Baseball
- Business Intelligence Infrastructure
- Analytical Tools: Relationships, Patterns, Trends
- Databases and the Web
- 6-4 Why are data governance and data quality assurance essential for managing the firm's data resour
- Assuring Data Quality
- 6-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Big Data in the Asia-Pacific Takes On the COVID-19 Pandemic
- References
- Chapter 7: Telecommunications, the Internet, and Wireless Technology
- Opening Case: Alibaba: Redefining Traditional Retailing
- 7-1 What are the principal components of telecommunications networks and key networking technologies
- Networking and Communication Trends
- What Is a Computer Network?
- Key Digital Networking Technologies
- 7-2 What are the different types of networks?
- Signals: Digital Versus Analog
- Types of Networks
- Transmission Media and Transmission Speed
- 7-3 How do the Internet and Internet technology work, and how do they support communication and e-bu
- What Is the Internet?
- Internet Addressing and Architecture
- Internet Services and Communication Tools
- Interactive Session Management Monitoring Employees on Networks: Unethical or Good Business?
- The Web
- Interactive Session Technology Talking Cars Make for Better Road Safety
- 7-4 What are the principal technologies and standards for wireless networking, communication, and In
- Cellular Systems
- Wireless Computer Networks and Internet Access
- RFID and Wireless Sensor Networks
- 7-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Google, Apple, and Facebook Battle for Your Internet Experience
- References
- Chapter 8: Securing Information Systems
- Opening Case: Cyberattacks in the Asia-Pacific Target the Weakest Link: People
- 8-1 Why are information systems vulnerable to destruction, error, and abuse?
- Why Systems are Vulnerable
- Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
- Hackers and Computer Crime
- Internal Threats: Employees
- Interactive Session Technology Capital One: A Big Bank Heist from the Cloud
- Software Vulnerability
- 8-2 What is the business value of security and control?
- Legal and Regulatory Requirements for Electronic Records Management
- Electronic Evidence and Computer Forensics
- 8-3 What are the components of an organizational framework for security and control?
- Information Systems Controls
- Risk Assessment
- Security Policy
- Disaster Recovery Planning and Business Continuity Planning
- The Role of Auditing
- 8-4 What are the most important tools and technologies for safeguarding information resources?
- Identity Management and Authentication
- Firewalls, Intrusion Detection Systems, and Anti-malware Software
- Securing Wireless Networks
- Encryption and Public Key Infrastructure
- Securing Transactions with Blockchain
- Ensuring System Availability
- Achieving Digital Resiliency
- Interactive Session Management PayPal Ups Its Digital Resiliency
- Security Issues for Cloud Computing and the Mobile Digital Platform
- Ensuring Software Quality
- 8-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Bulgaria: A Whole Nation Hacked
- References
- Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
- Opening Case: Lenzing Sustainably Balances Supply and Demand
- 9-1 How do enterprise systems help businesses achieve operational excellence?
- What Are Enterprise Systems?
- Enterprise Software
- Business Value of Enterprise Systems
- 9-2 How do supply chain management systems coordinate planning, production, and logistics with suppl
- The Supply Chain
- Information Systems and Supply Chain Management
- Supply Chain Management Software
- Global Supply Chains and the Internet
- Business Value of Supply Chain Management Systems
- 9-3 How do customer relationship management systems help firms achieve customer intimacy?
- What Is Customer Relationship Management?
- Customer Relationship Management Software
- Operational and Analytical CRM
- Business Value of Customer Relationship Management Systems
- Interactive Session Organizations CRM Helps Adidas Know Its Customers One Shoe Buyer at a Time
- 9-4 What are the challenges that enterprise applications pose, and how are enterprise applications t
- Enterprise Application Challenges
- Next-Generation Enterprise Applications
- Interactive Session Technology Versum's ERP Transformation
- 9-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: The Coronavirus Pandemic Disrupts Supply Chains Around the World
- References
- Chapter 10: E-commerce: Digital Markets, Digital Goods
- Opening Case: E-commerce Comes to the Dashboard: The Battle for the "Fourth Screen"
- 10-1 What are the unique features of e-commerce, digital markets, and digital goods?
- E-commerce Today
- The New E-commerce: Social, Mobile, Local
- Why E-commerce is Different
- Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
- 10-2 What are the principal e-commerce business and revenue models?
- Types of E-commerce
- E-commerce Business Models
- E-commerce Revenue Models
- Interactive Session Technology Deliveroo: Global Food Delivery App
- 10-3 How has e-commerce transformed marketing?
- Behavioral Targeting
- Social E-commerce and Social Network Marketing
- Interactive Session Management Engaging "Socially" with Customers
- 10-4 How has e-commerce affected business-to-business transactions?
- Electronic Data Interchange (EDI)
- New Ways of B2B Buying and Selling
- 10-5 What is the role of m-commerce in business, and what are the most important m-commerce applicat
- Location-Based Services and Applications
- Other Mobile Commerce Services
- Mobile App Payment Systems
- 10-6 What issues must be addressed when building an e-commerce presence?
- Develop an E-commerce Presence Map
- Develop a Timeline: Milestones
- 10-7 How will MIS help my career?
- The Company
- Job Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: An iDEAL Solution to the Single Online EU Market
- References
- Chapter 11: Managing Knowledge and Artificial Intelligence
- Opening Case: Artificial Intelligence Beats Radiologists in Reading Mammograms
- 11-1 What is the role of knowledge management systems in business?
- Important Dimensions of Knowledge
- The Knowledge Management Value Chain
- Types of Knowledge Management Systems
- 11-2 What are artificial intelligence (AI) and machine learning? How do businesses use AI?
- Evolution of AI
- Major Types of AI
- Expert Systems
- Machine Learning
- Neural Networks
- Interactive Session Technology Do You Know Who Is Using Your Face?
- Genetic Algorithms
- Natural Language Processing, Computer Vision Systems, and Robotics
- Intelligent Agents
- Interactive Session Organizations Will AI Kill Jobs?
- 11-3 What types of systems are used for enterprise-wide knowledge management, and how do they provid
- Enterprise Content Management Systems
- Locating and Sharing Expertise
- Learning Management Systems
- 11-4 What are the major types of knowledge work systems, and how do they provide value for firms?
- Knowledge Workers and Knowledge Work
- Requirements of Knowledge Work Systems
- Examples of Knowledge Work Systems
- 11-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Are Self-Driving Cars Ready for the Road?
- References
- Chapter 12: Enhancing Decision Making
- Opening Case: Eastspring: Targeted Enterprise System Building
- 12-1 What are the different types of decisions, and how does the decision-making process work?
- Business Value of Improved Decision Making
- Types of Decisions
- The Decision-Making Process
- 12-2 How do information systems support the activities of managers and management decision making?
- Managerial Roles
- Real-World Decision Making
- High-Velocity Automated Decision Making
- 12-3 How do business intelligence and business analytics support decision making?
- What Is Business Intelligence?
- The Business Intelligence Environment
- Business Intelligence and Analytics Capabilities
- Interactive Session Organizations Predictive Maintenance in the Oil and Gas Industry
- Interactive Session Management GIS Help Land O'Lakes Manage Assets Strategically
- 12-4 How do different decision-making constituencies in an organization use business intelligence?
- Decision Support for Operational and Middle Management
- Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Met
- 12-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Should an Algorithm Make Our Decisions?
- References
- Chapter 13: Building Information Systems
- Opening Case: Vinci Energies Builds a New Mobile Employee Time Sheet App
- 13-1 How does building new systems produce organizational change?
- Systems Development and Organizational Change
- Interactive Session Organizations Business Process Redesign at DP World
- Business Process Redesign
- 13-2 What are the core activities in the systems development process?
- Systems Analysis
- Systems Design
- Completing the Systems Development Process
- 13-3 What are the principal methodologies for modeling and designing systems?
- Structured Methodologies
- Object-Oriented Development
- 13-4 What are alternative methods for building information systems?
- Traditional Systems Life Cycle
- Prototyping
- Application Software Packages, Software Services, and Outsourcing
- 13-5 What are new approaches for system building in the digital firm era?
- Rapid Application Development (RAD), Agile Development, Automated Software Testing, and DevOps
- Interactive Session Technology McAfee Turns to Automated Software Testing
- Mobile Application Development: Designing for a Multiscreen World
- 13-6 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Pick n Pay's Cloud Migration to Enhance Business Intelligence
- References
- Chapter 14: Making the Business Case for Information Systems and Managing Projects
- Opening Case: Al-Asasyah Implements a Modern ERP Solution
- 14-1 How should managers build a business case for the acquisition and development of new informatio
- The Information Systems Plan
- Portfolio Analysis
- Scoring Models
- Determining Solution Costs and Benefits
- 14-2 What are the objectives of project management, and why is it so essential in developing informa
- Runaway Projects and System Failure
- Project Management Objectives
- 14-3 What are the principal risk factors in information systems projects?
- Dimensions of Project Risk
- Change Management and the Concept of Implementation
- 14-4 How can project risks be managed?
- Managing Technical Complexity
- Formal Planning and Control Tools
- Increasing User Involvement and Overcoming User Resistance
- Designing for the Organization
- Interactive Session Management Sauder Woodworking Gets ERP Implementation Right
- Project Management Software Tools
- Interactive SessionTechnology Arup Moves Project Management to the Cloud
- 14-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Pennsylvania's Unemployment Compensation Modernization System: Unfinished Business
- References
- Chapter 15: Managing Global Systems
- Opening Case: The Bel Group: Laughing All the Way to Success
- 15-1 What major factors are driving the internationalization of business?
- Developing an International Information Systems Architecture
- The Global Environment: Business Drivers and Challenges
- Interactive Session Management Rethinking Global Supply Chains
- State of the Art
- 15-2 What are the alternative strategies for developing global businesses?
- Global Strategies and Business Organization
- Global Systems to Fit the Strategy
- Reorganizing the Business
- 15-3 What are the challenges posed by global information systems and management solutions for these
- A Typical Scenario: Disorganization on a Global Scale
- Global Systems Strategy
- The Management Solution: Implementation
- 15-4 What are the issues and technical alternatives to be considered when developing international i
- Computing Platforms and Systems Integration
- Connectivity
- Interactive SessionOrganizations Digital Nationalism
- Software Localization
- 15-5 How will MIS help my career?
- The Company
- Position Description
- Job Requirements
- Interview Questions
- Author Tips
- Review Summary
- Key Terms
- Review Questions
- Discussion Questions
- Hands-On MIS Projects
- Collaboration and Teamwork Project
- Case Study: Souq.com: Amazon's Entry into the Middle East
- References
- Name Index
- A
- B
- C
- D
- F
- G
- H
- J
- K
- L
- M
- O
- P
- R
- S
- T
- V
- W
- Y
- Z
- Organizations Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- Y
- Z
- Subject Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
- Z
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- Gerð : 208
- Höfundur : 9639
- Útgáfuár : 2019
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