Efnisyfirlit

• Cover
  • Cover
• Front Matter
  • Title
  • Section 1: Copyright
  • Section 2: Dedication
  • Section 3: Preface
  • Section 4: About the Authors
• 1: Managers and You in the Workplace (PART 1: INTRODUCTION TO MANAGEMENT)
  • Introduction: Managers and You in the Workplace
  • 1.1: Who Are Managers, and Where Do They Work?
  • 1.2: Why Are Managers Important?
  • 1.3: Management Versus Managers
  • 1.4: Managerial Challenges Today and into the Future
  • 1.5: What Careers Are in Management?
  • 1.6: Why Study Management?
  • Summary and Assignments: Managers and You in the Workplace
• 2: The Evolution of Management
  • Introduction: The Evolution of Management
  • 2.1: Early Management
  • 2.2: Classical Approaches
  • 2.3: Social-Person Approaches
  • 2.4: Quantitative Approach
  • 2.5: Systems and Contingency Approaches
  • 2.6: Recent History
  • Summary and Assignments: The Evolution of Management
• 3: Making Decisions
  • Introduction: Making Decisions
  • 3.1: The Decision-Making Process
  • 3.2: Approaches to Decision Making
  • 3.3: Types of Decisions
  • 3.4: Decision-Making Biases and Errors
  • 3.5: Using Technology to Improve Decision Making
  • Summary and Assignments: Making Decisions
• PART 1 Management Practice
  • Continuing Case: Starbucks
  • Practice Your Data Analysis Skills
• 4: Influence of the External Environment and the Organization's Culture (PART 2: BASICS OF MANAGING IN TODAY'S WORKPLACE)
  • Introduction: Influence of the External Environment and the Organization's Culture
  • 4.1: The Manager: Omnipotent or Symbolic?
  • 4.2: The External Environment: Constraints and Challenges
  • 4.3: Organizational Culture: Guiding Employee Behavior
  • Summary and Assignments: Influence of the External Environment and the Organization's Culture
• 5: Diversity, Equity, and Inclusion
  • Introduction: Diversity, Equity, and Inclusion
  • 5.1: Diversity, Equity, and Inclusion in the Workplace
  • 5.2: The Changing Workplace
  • 5.3: Types of Workplace Diversity
  • 5.4: Challenges in Managing Diversity
  • 5.5: Workplace Diversity, Equity, and Inclusion Initiatives
  • Summary and Assignments: Diversity, Equity, and Inclusion
• 6: Managing in a Global Environment
  • Introduction: Managing in a Global Environment
  • 6.1: Clarifying Terminology
  • 6.2: A Brief History of Globalization
  • 6.3: The Case for and Against Globalization
  • 6.4: Different Types of International Organizations
  • 6.5: How Organizations Go International
  • 6.6: Managing in a Global Environment
  • Summary and Assignments: Managing in a Global Environment
• 7: Managing Social Responsibility and Ethics
  • Introduction: Managing Social Responsibility and Ethics
  • 7.1: What Is Social Responsibility?
  • 7.2: Green Management and Environmental Sustainability
  • 7.3: Reporting Social Responsibility and Sustainability
  • 7.4: Managers and Ethical Behavior
  • 7.5: Encouraging Ethical Behavior
  • Summary and Assignments: Managing Social Responsibility and Ethics
• PART 2 Management Practice
  • Continuing Case: Starbucks
  • Practice Your Data Analysis Skills
• 8: Foundations of Planning (PART 3: PLANNING)
  • Introduction: Foundations of Planning
  • 8.1: The What and Why of Planning
  • 8.2: Types of Plans
  • 8.3: Contingency Factors in Planning
  • 8.4: Objectives: The Foundation of Planning
  • 8.5: Contemporary Issues in Planning
  • Summary and Assignments: Foundations of Planning
• 9: Managing Strategy
  • Introduction: Managing Strategy
  • 9.1: What Is Strategic Management, and Why Is It Important?
  • 9.2: The Strategic Management Process
  • 9.3: Corporate Strategies
  • 9.4: Competitive Strategies
  • Summary and Assignments: Managing Strategy
• 9B: Entrepreneurial Ventures Module
  • Introduction: Entrepreneurial Ventures Module
  • 9B.1: The Context of Entrepreneurship
  • 9B.2: Start-Up and Planning Issues
  • 9B.3: Organizing Issues
  • 9B.4: Leading Issues
  • 9B.5: Control Issues
  • Summary and Assignments: Entrepreneurial Ventures Module
• PART 3 Management Practice
  • Continuing Case: Starbucks
  • Practice Your Data Analysis Skills
• 10: Designing Organizational Structure (PART 4: ORGANIZING)
  • Introduction: Designing Organizational Structure
  • 10.1: Six Elements of Organizational Design
  • 10.2: Mechanistic and Organic Structures
  • 10.3: Contingency Factors Affecting Structural Choice
  • 10.4: Traditional Organizational Design Options
  • 10.5: Organizing for Flexibility in the Twenty-First Century
  • 10.6: Offering Flexibility for Today's Workforce
  • Summary and Assignments: Designing Organizational Structure
• 11: Managing Human Resources
  • Introduction: Managing Human Resources
  • 11.1: Why Managing Human Resources Is Important
  • 11.2: External Factors That Affect the Human Resource Management Process
  • 11.3: Identifying and Selecting Competent Employees
  • 11.4: Training and Developing Employees
  • 11.5: Retaining Competent, High-Performing Employees
  • Summary and Assignments: Managing Human Resources
• 12: Managing Change and Innovation
  • Introduction: Managing Change and Innovation
  • 12.1: The Case for Change
  • 12.2: The Change Process
  • 12.3: Areas of Change
  • 12.4: Managing Change
  • 12.5: Exploring Innovation
  • 12.6: Driving Innovation
  • Summary and Assignments: Managing Change and Innovation
• PART 4 Management Practice
  • Continuing Case: Starbucks
  • Practice Your Data Analysis Skills
• 13: Understanding and Managing Individual Behavior (PART 5: LEADING)
  • Introduction: Understanding and Managing Individual Behavior
  • 13.1: Focus and Goals of Organizational Behavior
  • 13.2: Attitudes and Job Performance
  • 13.3: Personality
  • 13.4: Perception
  • 13.5: Learning
  • Summary and Assignments: Managing Change and Innovation
• 14: Motivating Employees
  • Introduction: Motivating Employees
  • 14.1: What Is Motivation?
  • 14.2: Early Theories of Motivation
  • 14.3: Contemporary Theories of Motivation
  • 14.4: Current Issues in Motivation
  • Summary and Assignments: Managing Change and Innovation
• 15: Managing Groups and Teams
  • Introduction: Managing Groups and Teams
  • 15.1: Groups and Group Development
  • 15.2: Work Group Performance and Satisfaction
  • 15.3: Turning Groups into Effective Teams
  • Summary and Assignments: Managing Groups and Teams
• 16: Being an Effective Leader
  • Introduction: Being an Effective Leader
  • 16.1: Who Are Leaders, and What Is Leadership?
  • 16.2: Early Leadership Theories
  • 16.3: Contingency Theories of Leadership
  • 16.4: Contemporary Views of Leadership
  • 16.5: Integrating Theories of Leadership
  • 16.6: Leadership Issues in the 21st Century
  • Summary and Assignments: Being an Effective Leader
• 17: Managing Communication
  • Introduction: Managing Communication
  • 17.1: Understanding Communication
  • 17.2: The Communication Process
  • 17.3: Effective Organizational Communication
  • 17.4: Communication and Technology
  • 17.5: Becoming a Better Communicator
  • Summary and Assignments: Managing Communication
• PART 5 Management Practice
  • Continuing Case: Starbucks
  • Practice Your Data Analysis Skills
• 18: Management Control (PART 6: CONTROLLING)
  • Introduction: Management Control
  • 18.1: What Is Controlling, and Why Is It Important?
  • 18.2: The Control Process
  • 18.3: Controlling for Organizational and Employee Performance
  • 18.4: Tools for Measuring Organizational Performance
  • 18.5: Contemporary Issues in Control
  • Summary and Assignments: Management Control
• 18B: Planning and Control Techniques Module
  • Introduction: Planning and Control Techniques Module
  • 18B.1: Techniques for Assessing the Environment
  • 18B.2: Techniques for Allocating Resources
  • 18B.3: Project Management
  • Summary and Assignments: Planning and Control Techniques Module
• 18C: Managing Operations Module
  • Introduction: Managing Operations Module
  • 18C.1: The Role of Operations Management
  • 18C.2: Value Chain Management
  • 18C.3: Current Issues in Managing Operations
  • Summary and Assignments: Managing Operations Module
• PART 6 Management Practice
  • Continuing Case: Starbucks
  • Practice Your Data Analysis Skills
• Glossary

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