Efnisyfirlit

• Contents
• Introduction to Information Systems
  • Introduction to Information Systems: Supporting and Transforming Business
  • Copyright
  • Preface
• CHAPTER 1: Introduction to Information Systems
  • Introduction
  • 1.1 Why Should I Study Information Systems?
  • 1.2 Overview of Computer-Based Information Systems
  • 1.3 How Does IT Impact Organizations?
  • 1.4 Importance of Information Systems to Society
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 2: Organizational Strategy, Competitive Advantage, and Information Systems
  • Introduction
  • 2.1 Business Processes
  • 2.2 Business Process Improvement, Business Process Reengineering, and Business Process Management
  • 2.3 Business Pressures, Organizational Responses, and Information Technology Support
  • 2.4 Competitive Advantage and Strategic Information Systems
  • Review and Practice
    • What’s in IT for Me
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 3: Ethics and Privacy
  • Introduction
  • 3.1 Ethical Issues
  • 3.2 Privacy
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 4: Information Security
  • Introduction
  • 4.1 Introduction to Information Security
  • 4.2 Unintentional Threats to Information Systems
  • 4.3 Deliberate Threats to Information Systems
  • 4.4 What Organizations Are Doing to Protect Information Resources
  • 4.5 Information Security Controls
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 5: Data and Knowledge Management
  • Introduction
  • 5.1 Managing Data
  • 5.2 The Database Approach
  • 5.3 Big Data
  • 5.4 Data Warehouses and Data Marts
  • 5.5 Knowledge Management
  • 5.6 Appendix: Fundamentals of Relational Database Operations
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 6: Telecommunications and Networking
  • Introduction
  • 6.1 What Is a Computer Network?
  • 6.2 Network Fundamentals
  • 6.3 The Internet and the World Wide Web
  • 6.4 Network Applications: Discovery
  • 6.5 Network Applications: Communication
  • 6.6 Network Applications: Collaboration
  • 6.7 Network Applications: Educational
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 7: E-Business and E-Commerce
  • Introduction
  • 7.1 Overview of E-Business and E-Commerce
  • 7.2 Business-to-Consumer (B2C) Electronic Commerce
  • 7.3 Business-to-Business (B2B) Electronic Commerce
  • 7.4 Ethical and Legal Issues in E-Business
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 8: Wireless, Mobile Computing, and Mobile Commerce
  • Introduction
  • 8.1 Wireless Technologies
  • 8.2 Wireless Computer Networks and Internet Access
  • 8.3 Mobile Computing and Mobile Commerce
  • 8.4 The Internet of Things
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 9: Social Computing
  • Introduction
  • 9.1 Web 2.0
  • 9.2 Fundamentals of Social Computing in Business
  • 9.3 Social Computing in Business: Shopping
  • 9.4 Social Computing in Business: Marketing
  • 9.5 Social Computing in Business: Customer Relationship Management
  • 9.6 Social Computing in Business: Human Resource Management
  • Review and Practice
    • What’s in IT for Me
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 10: Information Systems within the Organization
  • Introduction
  • 10.1 Transaction Processing Systems
  • 10.2 Functional Area Information Systems
  • 10.3 Enterprise Resource Planning Systems
  • 10.4 ERP Support for Business Processes
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 11: Customer Relationship Management and Supply Chain Management
  • Introduction
  • 11.1 Defining Customer Relationship Management
  • 11.2 Operational Customer Relationship Management Systems
  • 11.3 Other Types of Customer Relationship Management Systems
  • 11.4 Supply Chains
  • 11.5 Supply Chain Management
  • 11.6 Information Technology Support for Supply Chain Management
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 12: Business Analytics
  • Introduction
  • 12.1 Managers and Decision Making
  • 12.2 The Business Analytics Process
  • 12.3 Descriptive Analytics
  • 12.4 Predictive Analytics
  • 12.5 Prescriptive Analytics
  • 12.6 Presentation Tools
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 13: Acquiring Information Systems and Applications
  • Introduction
  • 13.1 Planning for and Justifying IT Applications
  • 13.2 Strategies for Acquiring IT Applications
  • 13.3 Traditional Systems Development Life Cycle
  • 13.4 Alternative Methods and Tools for Systems Development
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• CHAPTER 14: Artificial Intelligence
  • Introduction
  • 14.1 Artificial Intelligence
  • 14.2 Machine Learning and Deep Learning
  • 14.3 Neural Networks
  • 14.4 Artificial Intelligence Applications
  • 14.5 Artificial Intelligence in the Functional Areas
  • 14.6 Appendix
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Chapter Glossary
    • Discussion Questions
    • Problem-Solving Activities
    • Closing Case
• TECHNOLOGY GUIDE 1: Hardware
  • Introduction
  • TG 1.1 Introduction to Hardware
  • TG 1.2 Strategic Hardware Issues
  • TG 1.3 Computer Hierarchy
  • TG 1.4 Input and Output Technologies
  • TG 1.5 The Central Processing Unit
  • Review and Practice
    • What’s in IT for Me
    • Summary
    • Technology Guide 1 Glossary
    • Discussion Questions
    • Problem-Solving Activities
• TECHNOLOGY GUIDE 2: Software
  • Introduction
  • TG 2.1 Software Issues
  • TG 2.2 Systems Software
  • TG 2.3 Application Software
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Technology Guide 2 Glossary
    • Discussion Questions
    • Problem-Solving Activities
• TECHNOLOGY GUIDE 3: Cloud Computing
  • TG 3.1 Introduction
  • TG 3.2 The Basics of Cloud Computing
  • TG 3.3 Different Types of Clouds
  • TG 3.4 Cloud Computing Services
  • TG 3.5 The Benefits of Cloud Computing
  • TG 3.6 Concerns and Risks with Cloud Computing
  • TG 3.7 The “Big Three” Cloud Computing Vendors
  • TG 3.8 Web Services and Service-Oriented Architecture
  • Review and Practice
    • What’s in IT for Me?
    • Summary
    • Technology Guide 3 Glossary
    • Discussion Questions
    • Problem-Solving Activities
• Appendix
  • Apply the Concept Activities
  • Apply the Concept 1.1
  • Apply the Concept 1.2
  • Apply the Concept 1.3
  • Apply the Concept 1.4
  • Apply the Concept 2.1
  • Apply the Concept 2.2
  • Apply the Concept 2.3
  • Apply the Concept 2.4
  • Apply the Concept 3.1
  • Apply the Concept 3.2
  • Apply the Concept 4.1
  • Apply the Concept 4.2
  • Apply the Concept 4.3
  • Apply the Concept 4.4
  • Apply the Concept 4.5
  • Apply the Concept 5.1
  • Apply the Concept 5.2
  • Apply the Concept 5.3
  • Apply the Concept 5.4
  • Apply the Concept 5.5
  • Apply the Concept 5.6
  • Apply the Concept 6.1
  • Apply the Concept 6.2
  • Apply the Concept 6.3
  • Apply the Concept 6.4
  • Apply the Concept 6.5
  • Apply the Concept 6.6
  • Apply the Concept 6.7
  • Apply the Concept 7.1
  • Apply the Concept 7.2
  • Apply the Concept 7.3
  • Apply the Concept 7.4
  • Apply the Concept 8.1
  • Apply the Concept 8.2
  • Apply the Concept 8.3
  • Apply the Concept 8.4
  • Apply the Concept 9.1
  • Apply the Concept 9.2
  • Apply the Concept 9.3
  • Apply the Concept 9.4
  • Apply the Concept 9.5
  • Apply the Concept 9.6
  • Apply the Concept 10.1
  • Apply the Concept 10.2
  • Apply the Concept 10.3
  • Apply the Concept 10.4
  • Apply the Concept 11.1
  • Apply the Concept 11.2
  • Apply the Concept 11.3
  • Apply the Concept 11.4
  • Apply the Concept 11.5
  • Apply the Concept 11.6
  • Apply the Concept 12.1
  • Apply the Concept 12.2
  • Apply the Concept 12.3
  • Apply the Concept 12.4
  • Apply the Concept 12.5
  • Apply the Concept 12.6
  • Apply the Concept 13.1
  • Apply the Concept 13.2
  • Apply the Concept 13.3
  • Apply the Concept 13.4
  • Apply the Concept 14.1
  • Apply the Concept 14.2
  • Apply the Concept 14.3
  • Apply the Concept 14.4
  • Apply the Concept 14.5
  • Apply the Concept Technology Guide 1.1
  • Apply the Concept Technology Guide 1.2
  • Apply the Concept Technology Guide 1.3
  • Apply the Concept Technology Guide 1.4
  • Apply the Concept Technology Guide 2.1
  • Apply the Concept Technology Guide 2.2
  • Apply the Concept Technology Guide 2.3
  • Apply the Concept Technology Guide 3.1
  • Apply the Concept Technology Guide 3.2
  • Apply the Concept Technology Guide 3.3
  • Apply the Concept Technology Guide 3.4
  • Apply the Concept Technology Guide 3.5
  • Apply the Concept Technology Guide 3.6
  • Apply the Concept Technology Guide 3.7
• Book Glossary
  • Glossary
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