Efnisyfirlit

• Cover
• Title
• Copyright
• FIGURES AND TABLES
• PREFACE
• THE AUTHOR
• PART 1: THE STATE OF QUALITY MANAGEMENT IN HEALTH CARE
  • CHAPTER 1: QUALITY IN HEALTH CARE
    • Introduction
    • The Goal of Quality Management
    • Quality Pioneers in Health Care
    • Requisite Skills for Improving Health Care
    • Quality Control in Industry
    • System Thinking
    • Summary
    • References
  • CHAPTER 2: ERROR AND VARIATION
    • Introduction
    • The Medical Decision-Making Process
    • Human Error and James Reason
    • Small Area Variations and John Wennberg
    • Practice Guidelines and Brent James
    • The Structure-Process-Outcome Paradigm
    • The Three Faces of Quality
    • Underuse, Overuse, and Misuse
    • Controlling Variation and Improving Outcomes
    • Summary
    • References
  • CHAPTER 3: REGULATING THE QUALITY AND QUANTITY OF HEALTH CARE
    • Introduction
    • Licensure, Accreditation, and Credentialing
    • Malpractice
    • The Economics of Health Care Markets
    • A Brief History of Health Care Financing in the United States
    • Pay for Performance and the CMS Quality Initiative
    • Summary
    • References
• PART 2: QUALITY MANAGEMENT TOOLS
  • CHAPTER 4: PROCESS ANALYSIS TOOLS
    • Introduction
    • Tools to Identify Problems
    • Tools to Identify Causes
    • Tools to Identify Solutions
    • Tool to Monitor Progress
    • Summary
    • References
  • CHAPTER 5: ROOT CAUSE ANALYSIS
    • Introduction
    • Root Cause Analysis
    • Single-Event Analysis
    • Multiple-Event Analysis
    • Prevention and Recovery
    • Cases and Applications
    • Summary
    • References
  • CHAPTER 6: STATISTICAL PROCESS CONTROL FOR MONITORING SYSTEM PERFORMANCE
    • Introduction
    • Statistics Review
    • Types of Variation
    • Setting Performance Targets
    • Statistical Process Control for Continuous Data: and R Charts
    • Tinkering
    • Cases and Applications
    • Summary
    • References
  • CHAPTER 7: STATISTICAL PROCESS CONTROL FOR MONITORING FAILURE RATES
    • Introduction
    • Statistical Process Control for Binomial Data: p and np Charts
    • Establishing Valid Control Limits
    • Constant and Variable Control Limits
    • Rebasing Control Limits and Monitoring Changes over Time
    • Cases and Applications
    • Improving Performance Using SPC
    • Summary
    • References
  • CHAPTER 8: STATISTICAL PROCESS CONTROL FOR MONITORING NONCONFORMITIES
    • Introduction
    • Statistical Process Control for Counts: c and u Charts
    • Medicare Hospital Quality Initiative Example
    • Cases and Applications
    • Selecting a Control Chart
    • Benefits of SPC
    • Inhibitors of the Use of SPC
    • Summary
    • References
  • CHAPTER 9: EXPLORING QUALITY ISSUES WITH STATISTICAL TOOLS
    • Introduction
    • Chi-Square Analysis
    • Analysis of Variance
    • Analysis of Means
    • Regression Analysis
    • Quality Improvement and Research
    • Summary
    • References
  • CHAPTER 10: FAILURE MODE AND EFFECTS ANALYSIS
    • Introduction
    • General System Theory
    • The Value Chain
    • Failure Mode and Effects Analysis
    • Designing Better Systems
    • Summary
    • References
• PART 3: MEDICAL PRACTICE MANAGEMENT
  • CHAPTER 11: PRACTICE POLICIES
    • Introduction
    • Practice Policies
    • Computer Decision Support
    • Cases and Applications
    • Summary
    • References
  • CHAPTER 12: CASE, DISEASE, AND OUTCOMES MANAGEMENT
    • Introduction
    • Case Management
    • Disease Management
    • Outcomes Management
    • Summary
    • References
  • CHAPTER 13: PROFILING, ECONOMIC CREDENTIALING, AND RISK ADJUSTMENT
    • Introduction
    • Physician Profiling and Report Cards
    • Academic Detailing
    • Economic Credentialing
    • Risk Adjustment
    • Summary
    • References
  • CHAPTER 14: BENCHMARKING AND IMPLEMENTATION
    • Introduction
    • Benchmarking and Best Practice
    • Balanced Scorecards
    • Dashboards
    • Implementation Strategies
    • Summary
    • References
  • CHAPTER 15: THE FUTURE OF QUALITY MANAGEMENT IN HEALTH CARE
    • Introduction
    • Bringing It All Together
    • Value and What an Employee (or Manager) Should Do
    • The Future of Health Care and Quality Management
    • Summary
    • References
• INDEX

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