Efnisyfirlit

• Dynamic Study Modules
• Integrating Business with Technology
• Title Page
• Copyright
• Pearson’s Commitment to Diversity, Equity, and Inclusion
• Brief Contents
• Contents
• Business Cases
• Preface
• About the Authors
• Part I: Information Systems in the Digital Age
  • Chapter 1. Business Information Systems in Your Career
    • Chapter-Opening Case: Smart Shelves Reinvent the Retail Space
    • 1-1 Understand why information systems are essential for running and managing a business.
      • How Information Systems are Transforming Business
      • Key Challenges in Management Information Systems
      • Globalization Challenges and Opportunities: A Flattened World
      • Business Drivers of Information Systems
    • 1-2 Define an information system, explain how it works, and identify its people, organizational, and
      • What is An Information System?
      • It Isn’t Simply Technology: The Role of People and Organizations
      • Dimensions of Information Systems
    • Spotlight On: Technology: UPS Competes Globally with Information Technology
    • 1-3 Apply a four-step method for business problem solving to solve information system-related proble
      • The Problem-Solving Approach
      • A Model of the Problem-Solving Process
      • The Role of Critical Thinking in Problem Solving
      • The Connections among Business Objectives, Problems, and Solutions
    • 1-4 Describe the information systems skills and knowledge that are essential for business careers.
      • How Information Systems Will Affect Business Careers
      • Information Systems and Business Careers: Wrap-Up
      • How This Book Prepares You for the Future
    • Spotlight On: People: Will a Robot Steal Your Job?
    • 1-5 Understand how MIS can help your career.
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Achieving Operational Excellence: Creating an Executive Payroll Register with Spreadsheet Software
      • Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Adyen and Fintech: Driving Change in the Financial Services Industry
    • Chapter 1 References
  • Chapter 2. Global E-business and Collaboration
    • Chapter-Opening Case: Microsoft Teams Helps Toyota Motor North America (TMNA) Do Even Better
    • 2-1 Identify the major features of a business that are important for understanding the role of infor
      • Organizing a Business: Basic Business Functions
      • Business Processes
      • Managing a Business and Firm Hierarchies
      • The Business Environment
      • The Role of Information Systems in a Business
    • 2-2 Explain how information systems serve different management groups in a business, and how systems
      • Systems for Different Management Groups
    • Spotlight On: Organizations: Carbon Lighthouse Lights Up with the Internet of Things (IoT), Big Data
      • Systems for Linking the Enterprise
      • E-business, E-commerce, and E-government
    • 2-3 Understand why systems for collaboration, social business, and knowledge management are so impor
      • What is Collaboration?
      • What is Social Business?
      • Business Benefits of Collaboration and Social Business
      • Building a Collaborative Culture and Business Processes
      • Tools and Technologies for Collaboration and Social Business
    • Spotlight On: Technology: Zoom: Quality Videoconferencing for Every Budget
      • Systems for Knowledge Management
    • 2-4 Describe the role of the information systems function in a business.
      • The Information Systems Department
      • Information Systems Services
    • 2-5 Understand how MIS can help your career.
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using a Spreadsheet to Create a Town Budget
      • Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: How Much Does Technology Help Collaboration?
    • Chapter 2 References
  • Chapter 3. Achieving Competitive Advantage with Information Systems
    • Chapter-Opening Case: N26: A Bank Without Branches
    • 3-1 Demonstrate how Porter’s competitive forces model, the value chain model, synergies, core comp
      • Porter’s Competitive Forces Model
      • Information System Strategies for Dealing with Competitive Forces
    • Spotlight On: People: Customer Experience Management: A New Strategic Weapon
      • The Internet’s Impact on Competitive Advantage
      • The Business Value Chain Model
      • Synergies, Core Competencies, and Network-Based Strategies
      • Disruptive Technologies: Riding the Wave
    • 3-2 Describe how information systems help businesses compete globally.
      • The Internet and Globalization
      • Global Business and System Strategies
      • Global System Configuration
    • 3-3 Describe how information systems help businesses compete using quality and design
      • What is Quality?
      • How Information Systems Improve Quality
    • 3-4 Explain the role of business process management (BPM) in enhancing competitiveness
      • What is Business Process Management?
    • Spotlight On: Organizations: GCB Bank: A Digital Transformation
    • 3-5 Understand how MIS can help your career
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using a Database to Analyze Sales Performance
      • Improving Decision Making: Using Web Tools to Configure and Price an Automobile
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Offline, Online, and Back: The Evolution of the UK Grocery Market
    • Chapter 3 References
  • Chapter 4. Ethical and Social Issues in Information Systems
    • Chapter-Opening Case: Apps That Track: A Double-Edged Sword
    • 4-1 Identify the ethical, social, and political issues raised by information systems
      • A Model for Thinking about Ethical, Social, and Political Issues
      • Five Moral Dimensions of the Information Age
      • Key Technology Trends that Raise Ethical Issues
    • 4-2 Describe principles for conduct that can be used to guide ethical decisions
      • Basic Concepts: Responsibility, Accountability, Liability, and Due Process
      • Ethical Analysis
      • Ethical Principles
      • Professional Codes of Conduct
      • Some Real- World Ethical Dilemmas
    • 4-3 Explain how contemporary information systems technologies and the Internet pose challenges to th
      • Information Rights: Privacy and Freedom in the Internet Age
      • Property Rights: Intellectual Property
    • 4-4 Discuss the issues that contemporary information systems raise with respect to system quality, a
      • System Quality: Data Quality and System Errors
      • Accountability and Control: Software and Internet Liability Issues
    • Spotlight On: Organizations: Section 230: Should the Law That “Created” Today’s Internet Be Re
      • Quality of Life: Equity, Access, Boundaries, and Health
    • 4-5 Understand how MIS can help your career
      • The Company
    • Spotlight On: Technology: Immersed in the Metaverse: What Will It Mean for the Future?
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Achieving Operational Excellence: Creating a Simple Blog
      • Improving Decision Making: Analyzing Web Browser Privacy
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Facebook’s Many Ethical Challenges
    • Chapter 4 References
• Part II: Information Technology Infrastructure
  • Chapter 5. IT Infrastructure: Hardware and Software
    • Chapter-Opening Case: Southeast Asia’s Grab Leverages Information Technology to Enhance Its Servic
    • 5-1 Identify the components of IT infrastructure
      • IT Infrastructure Components
    • 5-2 Describe the major computer hardware, data storage, input, and output technologies used in busin
      • Types of Computers
      • Storage, Input, and Output Technology
      • Contemporary Hardware Trends
    • Spotlight On: People: The Mobile Platform Visits Disney Theme Parks
    • Spotlight On: Technology: “Smart” Cities Become Smarter with Edge Computing
    • 5-3 Describe the major types of computer software used in business and major software trends
      • Operating System Software
      • Application Software and Desktop Productivity Tools
      • HTML and HTML5
      • Web Services
      • Software Trends
    • 5-4 Identify the principal issues in managing hardware and software technology
      • Capacity Planning and Scalability
      • Total Cost of Ownership (TCO) of Technology Assets
      • Using Technology Service Providers
      • Managing Mobile Platforms
      • Managing Software Localization for Global Business
    • 5-5 Understand how MIS can help your career.
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using a Spreadsheet to Evaluate Total Cost of Ownership (TCO) for PC Desk
      • Improving Decision Making: Using Web Research to Budget for a Sales Conference
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: How Green Is the Cloud?
    • Chapter 5 References
  • Chapter 6. Foundations of Business Intelligence: Databases and Information Management
    • Chapter-Opening Case: Data Insights Send Envision Virgin Racing to the Finish Line
    • 6-1 Define a database and explain how a relational database organizes data
      • Entities and Attributes
      • Organizing Data in a Relational Database
      • Establishing Relationships
    • 6-2 Describe the principles of a database management system
      • Operations of a Relational DBMS
      • Capabilities of Database Management Systems
      • Nonrelational Databases, Cloud Databases, and Blockchain
    • Spotlight On: Technology: New Cloud Database Tools Help Vodafone Fiji Make Better Decisions
    • 6-3 Identify the principal tools and technologies for accessing information from databases to improv
      • The Challenge of Big Data
      • Business Intelligence Technology Infrastructure
      • Analytical Tools: Relationships, Patterns, Trends
      • Databases and the Web
    • 6-4 Explain why data governance and data quality assurance are essential for managing a firm’s dat
      • Ensuring Data Quality
    • 6-5 Understand how MIS can help your career
      • The Company
      • Position Description
    • Spotlight On: Organizations: Higher Data Quality Helps Vyaire Save Lives
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Achieving Operational Excellence: Building a Relational Database for Inventory Management
      • Improving Decision Making: Searching Online Databases for Overseas Business Resources
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Pursuing Sustainability with Blockchain
    • Chapter 6 References
  • Chapter 7. Telecommunications, the Internet, and Wireless Technology
    • Chapter-Opening Case: Digital Twin Helps Doosan Optimize Its Wind Farms
    • 7-1 Identify the principal components of telecommunications networks and key networking technologies
      • Networking and Communication Trends
      • What is a Computer Network?
      • Key Digital Networking Technologies
    • 7-2 Compare the different types of networks
      • Signals: Digital Versus Analog
      • Types of Networks
      • Transmission Media and Transmission Speed
    • 7-3 Explain how the Internet and Internet technology work, and how they support communication and e-
      • What is the Internet?
      • Internet Addressing and Architecture
    • Spotlight On: Technology: Can Low Earth Orbit (LEO) Satellite Internet Systems Solve the Digital Div
      • Internet Services and Communication Tools
    • Spotlight On: People: Monitoring Employees on Networks: Unethical or Good Business?
      • The Web
    • 7-4 Identify the principal technologies and standards for wireless networking, communication, and In
      • Cellular Systems
      • Wireless Computer Networks and Internet Access
      • RFID and Wireless Sensor Networks
    • 7-5 Understand how MIS can help your career
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
      • Achieving Operational Excellence: Using Search Engines for Business Research
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Google, Apple, and Meta Battle for Your Internet Experience
    • Chapter 7 References
  • Chapter 8. Securing Information Systems
    • Chapter-Opening Case: Ransomware Everywhere: Cyberattacks in the Asia- Pacific
    • 8-1 Explain why information systems are vulnerable to destruction, error, and abuse
      • Why Systems Are Vulnerable
      • Malicious Software (Malware)
      • Hackers and Computer Crime
      • Internal Threats: Employees
      • Software Vulnerability
    • Spotlight On: Technology: Race Against Time: The Scramble to Fix the Log4Shell Zero-Day Vulnerabilit
    • 8-2 Describe the business value of security and control
      • Legal and Regulatory Requirements for Electronic Records Management
      • Electronic Evidence and Computer Forensics
    • 8-3 Identify the components of an organizational framework for security and control
      • Information Systems Controls
      • Risk Assessment
      • Security Policy
      • Disaster Recovery Planning and Business Continuity Planning
      • The Role of Auditing
    • 8-4 Identify the most important tools and technologies for safeguarding information resources
      • Identity and Access Management and Authentication
      • Firewalls, Intrusion Detection and Prevention Systems, and Anti-Malware Software
      • Securing Wireless Networks
      • Encryption and Public Key Infrastructure
      • Securing Transactions with Blockchain
      • Ensuring System Availability
      • Achieving Digital Resiliency
      • Internet of Things, Cloud Computing, and Mobile Platform Security Issues
    • Spotlight On: Organizations: DHL: Digital Resilience Strategy
      • Ensuring Software Quality
    • 8-5 Understand how MIS can help your career.
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using Spreadsheet Software to Analyze Security Events
      • Improving Decision Making: Evaluating Security Outsourcing Services
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Solarwinds Shines a Light on Software Supply Chain Attacks
    • Chapter 8 References
• Part III: Key System Applications for the Digital Age
  • Chapter 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
    • Chapter-Opening Case: Lenzing Sustainably Balances Supply and Demand
    • 9-1 Explain how enterprise systems help businesses achieve operational excellence
      • What are Enterprise Systems?
      • Enterprise Software
      • Business Value of Enterprise Systems
    • 9-2 Describe how supply chain management systems coordinate planning, production, and logistics with
      • The Supply Chain
      • Information Systems and Supply Chain Management
      • Supply Chain Management Software
      • Global Supply Chains and the Internet
      • Business Value of Supply Chain Management Systems
    • 9-3 Explain how customer relationship management systems help firms achieve customer intimacy
      • What is Customer Relationship Management?
      • Customer Relationship Management Software
      • Operational and Analytical CRM
      • Business Value of Customer Relationship Management Systems
    • Spotlight On: Organizations: MillerKnoll Uses Salesforce.com to Transform Its Business Strategy
    • 9-4 Describe the challenges that enterprise applications pose and how enterprise applications are ta
      • Enterprise Application Challenges
      • Next-Generation Enterprise Applications
    • Spotlight On: Technology: Versum’s ERP Transformation
    • 9-5 Understand how MIS can help your career
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using Spreadheet Software to Select Suppliers
      • Achieving Operational Excellence: Evaluating Supply Chain Management Services
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: The Coronavirus Pandemic Disrupts Supply Chains Around the World
    • Chapter 9 References
  • Chapter 10. E-commerce: Digital Markets, Digital Goods
    • Chapter-Opening Case: Chewy Blends B2C and B2B E-commerce
    • 10-1 Identify the unique features of e-commerce, digital markets, and digital goods
      • E-commerce Today: Social, Local, Mobile
      • Why E-commerce is Different
      • Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
      • Digital Markets
      • Digital Goods
    • 10-2 Compare the principal e-commerce business and revenue models
      • Types of E-commerce
      • E-commerce Business Models
    • Spotlight On: Technology: Lemonade Disrupts the Insurance Industry with “Insurtech”
      • E-commerce Revenue Models
    • 10-3 Explain how e-commerce has transformed marketing
      • Behavioral Targeting
      • Social Network Marketing and Social E-commerce
    • Spotlight On: Organizations: Engaging “Socially” with Customers on TikTok
    • 10-4 Describe how e-commerce has affected business-to-business transactions
      • Electronic Data Interchange (EDI)
      • New Ways of B2B Buying and Selling
    • 10-5 Describe the role m-commerce has in business and the most important m-commerce applications
      • Location-Based Services and Applications
      • Mobile App Payment Systems
    • 10-6 Identify the issues that must be addressed when building an e-commerce presence
      • Develop an E-commerce Presence Map
      • Develop a Timeline: Milestones
    • 10-7 Understand how MIS can help your career
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using Spreadsheet Software to Analyze an E-commerce Business
      • Achieving Operational Excellence: Evaluating E-commerce Hosting Services
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Uber Discovers That Becoming the Uber of Everything Is Not So Easy
    • Chapter 10 References
  • Chapter 11. Improving Decision Making and Managing Artificial Intelligence
    • Chapter-Opening Case: Big Data Analytics: A New Way to Fight Wildfires
    • 11-1 Identify the different types of decisions and explain how the decision-making process works
      • Business Value of Improved Decision Making
      • Types of Decisions
      • The Decision-Making Process
      • High-Velocity Automated Decision Making
      • Quality of Decisions and Decision Making
    • 11-2 Describe how business intelligence and business analytics support decision making
      • What is Business Intelligence?
      • The Business Intelligence Environment
      • Business Intelligence and Analytics Capabilities
      • Business Intelligence Users
    • 11-3 Define artificial intelligence (AI) and explain how it differs from human intelligence
      • Evolution of AI
    • 11-4 Identify the major types of AI techniques and show how they benefit organizations
      • Expert Systems
      • Machine Learning
      • Neural Networks
      • Genetic Algorithms
      • Natural Language Processing, Computer Vision Systems, and Robotics
    • Spotlight On: Technology: What Happened to Watson Health?
    • Spotlight On: People: Do You Know Who Is Using Your Face?
      • Intelligent Agents
    • 11-5 Understand how MIS can help your career
      • The Company
      • Position Description
      • Job Requirements
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using Pivot Tables to Analyze Sales Data
      • Improving Decision Making: Using Intelligent Agents for Comparison Shopping
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Should an Algorithm Make Our Decisions?
    • Chapter 11 References
• Part IV: Building and Managing Systems
  • Chapter 12. Making the Business Case for Information Systems and Managing Projects
    • Chapter-Opening Case: Al-Asasyah Implements a Modern ERP Solution
    • 12-1 Explain how managers should build a business case for the acquisition and development of a new
      • The Information Systems Plan
      • Portfolio Analysis and Scoring Models
      • Determining Solution Costs and Benefits
    • 12-2 Identify the core problem-solving steps for developing a new information system
      • Defining and Understanding the Problem
      • Developing Alternative Solutions
      • Evaluating and Choosing Solutions
      • Implementing the Solution
    • 12-3 Compare the alternative methods for building information systems
      • Traditional Systems Development Life Cycle
      • Prototyping
      • End-User Development
      • Application Software Packages, Software Services, and Outsourcing
      • Mobile Application Development: Designing for a Multiscreen World
      • Rapid Application Development for E-business
    • Spotlight On: Technology: McAfee Turns to Automated Software Testing
    • 12-4 Describe how information systems projects should be managed
      • Project Management Objectives
      • Managing Project Risk and System-Related Change
    • 12-5 Understand how MIS can help your career
      • The Company
      • Position Description
      • Job Requirements
    • Spotlight On: Organizations: Sauder Woodworking Gets ERP Implementation Right
      • Interview Questions
      • Author Tips
    • Review Summary
    • Key Terms
    • Review Questions
    • Discussion Questions
    • Hands-On MIS Projects
      • Management Decision Problem
      • Improving Decision Making: Using a Database to Clarify Business Strategy
      • Achieving Operational Excellence: Analyzing Website Design and Information Requirements
      • Collaboration and Teamwork Project
    • Business Problem-Solving Case: Can Blockchain Digitize the Global Supply Chain?
    • Chapter 12 References
• Glossary
• Index

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