Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively
4.090 kr.

Lýsing:
New to this edition: Expanded chapter on conflict competence model Expanded chapter on role of emotions in conflict with tools/techniques that leaders can use to manage their own emotions. New chapter on the leader's role in developing conflict competent teams as well as creating conflict competent organizations. New Online ASsessment: 20 question online version of the hot buttons component of the CDP.
Annað
- Höfundur: Craig E. Runde, Tim A. Flanagan
- Útgáfa:2
- Útgáfudagur: 2012-11-15
- Hægt að prenta út 10 bls.
- Hægt að afrita 2 bls.
- Format:Page Fidelity
- ISBN 13: 9781118420485
- Print ISBN: 9781118370421
- ISBN 10: 1118420489
Efnisyfirlit
- FREE Premium Content
- Title page
- Copyright page
- A Joint Publication of The Jossey-Bass Business & Management Series and The Center for Creative Lead
- Dedication
- Contents
- Preface to the Second Edition
- 1: The What and Why of Conflict Competent Leaders
- Individual Conflict Competence
- Understanding the Dynamics of Conflict and Your Responses to It
- Managing Your Emotions
- Reflecting on Conflict
- Fostering Constructive Responses (and Reducing Destructive Responses)
- Team and Organizational Conflict Competence
- Why Conflict Competent Leaders Are Needed
- The Costs of Conflict Incompetence
- Beyond Costs
- Summary
- Individual Conflict Competence
- 2: Understanding the Dynamics of Conflict and Your Responses to It
- What Is Conflict?
- Incompatibility
- Interdependence
- The Nature of Conflict
- Types of Conflict
- Inevitability
- Conflict as a Process
- Retaliatory Cycles
- Roles and Outcomes
- The Role of Power in Conflict
- Conflict and Culture
- Understanding Your Role in Conflict
- Responses to Conflict
- Active Constructive Behaviors
- Passive Constructive Behaviors
- Active Destructive Behaviors
- Passive Destructive Behaviors
- Measuring Behaviors: The Conflict Dynamics Profile
- Summary
- What Is Conflict?
- 3: Cool Down
- The Origin and Nature of Conflict Emotions
- Perception and Attribution
- Emotions
- Regulating Emotions
- Cooling Hot Buttons
- Attentional Deployment
- Cognitive Reappraisal
- Suppressing Versus Expressing Emotions
- Slowing Down
- Preventive Care
- Managing Others
- Summary
- The Origin and Nature of Conflict Emotions
- 4: Slow Down and Reflect
- Reflecting on Your Own Experience
- Your Thoughts
- Your Emotions
- Your Interests
- Reflecting on Others’ Experiences of Conflict
- Thoughts
- Emotions
- Interests
- Looking at the Bigger Picture
- What Is the Issue?
- Who Is Involved?
- Organizational Systems and Culture
- Moving Ahead
- Reflection in Action
- Summary
- Reflecting on Your Own Experience
- 5: Preventing Destructive Responses to Conflict
- Intensity Levels
- Level One: Differences
- Level Two: Misunderstandings
- Level Three: Disagreements
- Level Four: Discord
- Level Five: Polarization
- Destructive Behaviors
- People Behaving Poorly: Reactions and Reflexes
- People Behaving Poorly: Choices and Tactics
- Summary
- Intensity Levels
- 6: Fostering Constructive Responses to Conflict
- Weathering the Storm of Conflict
- Staying Calm in the Face of Conflict
- Encouraging Civility, Fairness, and Safety
- Teaching and Coaching Effective Responses
- Providing Learning Opportunities
- Embracing Constructive Conflict
- Constructive Behaviors
- Active Constructive Behaviors
- Passive Constructive Behaviors
- Summary
- Weathering the Storm of Conflict
- 7: Developing and Leading Conflict Competent Teams
- Establishing the Right Climate
- Attitudes
- Trust and Safety
- Collaboration (Behavioral Integration)
- Emotional Intelligence
- Engaging in Constructive Communication
- Delay Responding and Reflective Thinking
- Listening for Understanding and Perspective Taking
- Expressing Emotions, Thoughts, and Interests
- Getting and Staying on Track
- For Use Before Conflict
- For Use During Conflict
- For Use After Conflict
- A Note About Virtual and Global Teams
- Summary
- Establishing the Right Climate
- 8: Creating Conflict Competent Organizations
- Benefits of Organizational Conflict Competence
- Paths to Conflict Competence
- Conflict Management Strategies
- Conflict Management Systems
- Characteristics and Components of an Integrated Conflict Management System
- Creating an ICMS for Your Organization
- Assessment
- Project Planning and Start-Up
- System Design
- Implementation
- Institutionalization
- Leader Roles in Building Organizational Conflict Competence
- Champion
- Model
- Mentor and Coach
- Summary
- Epilogue
- Resources
- The Becoming Conflict Competent Course
- Books
- Programs
- Organizational Conflict Management System Design Resource
- References
- The Authors
- Index
- About the Center for Creative Leadership
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