Efnisyfirlit

• FREE Premium Content
• Title page
• Copyright page
• A Joint Publication of The Jossey-Bass Business & Management Series and The Center for Creative Lead
• Dedication
• Contents
• Preface to the Second Edition
• 1: The What and Why of Conflict Competent Leaders
  • Individual Conflict Competence
    • Understanding the Dynamics of Conflict and Your Responses to It
    • Managing Your Emotions
    • Reflecting on Conflict
    • Fostering Constructive Responses (and Reducing Destructive Responses)
  • Team and Organizational Conflict Competence
  • Why Conflict Competent Leaders Are Needed
    • The Costs of Conflict Incompetence
    • Beyond Costs
  • Summary
• 2: Understanding the Dynamics of Conflict and Your Responses to It
  • What Is Conflict?
    • Incompatibility
    • Interdependence
  • The Nature of Conflict
    • Types of Conflict
    • Inevitability
    • Conflict as a Process
  • Retaliatory Cycles
  • Roles and Outcomes
    • The Role of Power in Conflict
    • Conflict and Culture
    • Understanding Your Role in Conflict
  • Responses to Conflict
    • Active Constructive Behaviors
    • Passive Constructive Behaviors
    • Active Destructive Behaviors
    • Passive Destructive Behaviors
    • Measuring Behaviors: The Conflict Dynamics Profile
  • Summary
• 3: Cool Down
  • The Origin and Nature of Conflict Emotions
    • Perception and Attribution
    • Emotions
  • Regulating Emotions
    • Cooling Hot Buttons
    • Attentional Deployment
    • Cognitive Reappraisal
    • Suppressing Versus Expressing Emotions
    • Slowing Down
    • Preventive Care
  • Managing Others
  • Summary
• 4: Slow Down and Reflect
  • Reflecting on Your Own Experience
    • Your Thoughts
    • Your Emotions
    • Your Interests
  • Reflecting on Others’ Experiences of Conflict
    • Thoughts
    • Emotions
    • Interests
  • Looking at the Bigger Picture
    • What Is the Issue?
    • Who Is Involved?
    • Organizational Systems and Culture
  • Moving Ahead
  • Reflection in Action
  • Summary
• 5: Preventing Destructive Responses to Conflict
  • Intensity Levels
    • Level One: Differences
    • Level Two: Misunderstandings
    • Level Three: Disagreements
    • Level Four: Discord
    • Level Five: Polarization
  • Destructive Behaviors
    • People Behaving Poorly: Reactions and Reflexes
    • People Behaving Poorly: Choices and Tactics
  • Summary
• 6: Fostering Constructive Responses to Conflict
  • Weathering the Storm of Conflict
    • Staying Calm in the Face of Conflict
    • Encouraging Civility, Fairness, and Safety
    • Teaching and Coaching Effective Responses
    • Providing Learning Opportunities
    • Embracing Constructive Conflict
  • Constructive Behaviors
    • Active Constructive Behaviors
    • Passive Constructive Behaviors
  • Summary
• 7: Developing and Leading Conflict Competent Teams
  • Establishing the Right Climate
    • Attitudes
    • Trust and Safety
    • Collaboration (Behavioral Integration)
    • Emotional Intelligence
  • Engaging in Constructive Communication
    • Delay Responding and Reflective Thinking
    • Listening for Understanding and Perspective Taking
    • Expressing Emotions, Thoughts, and Interests
  • Getting and Staying on Track
    • For Use Before Conflict
    • For Use During Conflict
    • For Use After Conflict
  • A Note About Virtual and Global Teams
  • Summary
• 8: Creating Conflict Competent Organizations
  • Benefits of Organizational Conflict Competence
  • Paths to Conflict Competence
    • Conflict Management Strategies
    • Conflict Management Systems
  • Characteristics and Components of an Integrated Conflict Management System
  • Creating an ICMS for Your Organization
    • Assessment
    • Project Planning and Start-Up
    • System Design
    • Implementation
    • Institutionalization
  • Leader Roles in Building Organizational Conflict Competence
    • Champion
    • Model
    • Mentor and Coach
  • Summary
• Epilogue
• Resources
  • The Becoming Conflict Competent Course
  • Books
  • Programs
  • Organizational Conflict Management System Design Resource
• References
• The Authors
• Index
• About the Center for Creative Leadership

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